What are MEDRAD's payment terms?

MEDRAD's payment terms are Net 30.

Are there any special pre-payment arrangements for initial orders?

Yes. MEDRAD requires a 30% pre-payment with all initial capital equipment orders.

What are some useful documents I'll need to become a MEDRAD customer?

Below are some useful documents that will help you as a new MEDRAD customer:

When was my last PM?

MEDRAD Service Agreements provide for a MEDRAD Engineered PM annually. To determine your last MEDRAD Engineered PM contact MEDRAD Customer Support at 1-800-633-7327, to expedite the retrieval of this information have your MEDRAD serial number available.

How can I obtain a copy of my Field Service Report (FSR)?

A copy of a Field Service Report (FSR) is distributed to you after your MEDRAD Customer Service Representative (CSR) performs on-site service at your facility. Additionally, for billable service calls, a copy of the FSR is enclosed with your invoice. If additional copies are required, you may contact the MEDRAD Customer Support team at 1-800-633-7237 for assistance.

How do I determine the replacement part number I need to order?

Refer to your MEDRAD Operation Manual to determine the specific part you need. If you are uncertain contact MEDRAD Customer Support at 1-800-633-7237 and request to speak to technical support for assistance in determining your part requirements. Remember to have your MEDRAD product serial number available when calling to assist and expedite your spare or replacement part ordering.

How do I determine the price for the part I need to order?

A variety of MEDRAD Service Agreements offer free part replacement. If your unit is covered by a service agreement contact MEDRAD Customer Support at 1-800-633-7237 to determine if free part replacement is included in your service agreement. Or, if your MEDRAD product is not under a service agreement, contact MEDRAD Customer Support at 1-800-633-7237 for specific pricing on any of the parts available in MEDRAD's extensive spare part inventory. MEDRAD will invoice your account with a Purchase Order Number.

How do I determine if the part is available?

MEDRAD maintains approximately $3,000,000 in spare parts inventory in state-of-the-art warehouse facilities. To determine your specific part availability contact MEDRAD's Customer Support team at 1-800-633-7237.

Is there a catalog of replacement parts available?

A Catalog of replacement parts is not available however you can contact MEDRAD Customer Support at 1-800-633-7237 and speak with our Technical Support staff for assistance in identifying replacement parts.

How often does MEDRAD require PM's to be done?

We recommend a MEDRAD engineered PM on an annual basis. A MEDRAD Engineered PM is considerably different from PM's done by many manufactures. At MEDRAD, our engineers and service professionals are constantly reviewing data from our worldwide installed equipment base. We use this data to estimate wear on components into our PM procedures as well as specific detailed performance checks in areas identified as potential trouble spots. Sure, a MEDRAD Engineered PM includes the normal calibration, adjustment, and repair but it also includes steps to ensure future performance of the equipment.

MEDRAD Engineered PM is available to you with the purchase of a MEDRAD Service Agreement or can be performed on your equipment on a Flat Rate or Time and Material Basis. Contact your MEDRAD Customer Service Representative to determine the MEDRAD Engineered PM best suited for your needs. You can reach your Customer Service Representative (CSR) by contacting the Customer Support department at 1-800-633-7237.

Does MEDRAD repair non-MEDRAD coils?

MEDRAD Multi Vendor Service repairs coils from any manufacturer. Contact MVS Customer Care at 800-MEDRAD-1 ext. 5100 or mvscustomercare@medrad.com. for details on how we can repair your non-MEDRAD coils.

Does MEDRAD have an exchange program for coils?

MEDRAD maintains a pool of inventory for coil exchanges. In addition, MEDRAD Multi Vendor Service offers OEM-quality repair on both MEDRAD and non-MEDRAD coils.

Does MEDRAD repair other non-MEDRAD equipment?

Multi Vendor Service offers repair on the following types of non-MEDRAD equipment: ultrasound probes, transesophageal (TEE) probes, MRI coils, dry imagers and computed radiography (CR) systems. Contact MVS Customer Care at 1-800-MEDRAD-1 ext. 5100 or mvscustomercare@medrad.com to learn more.

How do I schedule a PM?

Contact MEDRAD Customer Support department at 1-800-633-7237 and request to speak to your Customer Service Representative (CSR) to schedule your MEDRAD Engineered PM.

How do I obtain service contract information?

MEDRAD offers an extensive portfolio of Service Agreements. Contact MEDRAD Service Marketing Team or your Customer Service Representative (CSR) to determine the Service Agreement best suited for your needs. You can reach any of these Service Agreement experts by contacting the MEDRAD Marketing Department at 1-800-633-7231.

How much does a service contract cost?

MEDRAD offers an extensive portfolio of Service Agreements that vary in cost by the terms of the agreement. Contact MEDRAD Service Marketing Team or your Customer Service Representative (CSR) to determine the cost of a MEDRAD Service Agreement that is best suited for your needs. You can reach any of these Service Agreement professionals by contacting the MEDRAD Service Marketing department at 1-800-633-7231.

When does my contract expire?

For the expiration date on your MEDRAD equipment service contracts, contact MEDRAD Customer Support at 1-800-633-7237. To expedite the retrieval of this information have your MEDRAD serial number available. For non-MEDRAD equipment contracts, contact MVS Customer Care at 800-MEDRAD-1 ext. 5100 or mvscustomercare@medrad.com.

How do I obtain service contract information?

MEDRAD offers an extensive portfolio of Service Agreements. Contact the MEDRAD Service Marketing Team or your Customer Service Representative (CSR) to determine the Service Agreement best suited for your needs. You can reach any of these Service Agreement experts by contacting the MEDRAD Service Marketing Department at 1-800-633-7231. For service contracts on non-MEDRAD equipment, contact MVS Customer Care at 1-800-MEDRAD-1 ext. 5100 or mvscustomercare@medrad.com.

Who is our service representative?

A professional and expert staff of Customer Service Representatives (CSR's) are available worldwide to provide on-site repairs for your MEDRAD products. To determine the Customer Service Representative serving your area in North America, call 1-800-MEDRAD-S (1-800-633-7237) or by searching with postal code on our U.S./Canada Field Directory. International customers, please find your local contact with our Global Dealer / Distributor Locator.

How do I contact my service representative?

Your North American Customer Service Representative (CSR) can be contacted by calling MEDRAD Customer Support at 1-800-MEDRAD-1 (1-800-633-7231) or by searching with postal code on our U.S./Canada Field Directory. International customers, please find your local contact with our Global Dealer / Distributor Locator.